WHG Warranty Policy


Wholesale Horticultural Group Pty Ltd (ACN 40 634 375 394) 3 Legacy Road, Epping, Victoria, 3076

Warranty Claims:

WHG endeavours to supply quality Goods with low return rates. In the event of a suspected fault or failure with the Goods, a WHG warranty request form is to be completed by the retailer and returned to the WHG sales representative or customer service manager prior to returning any Goods to WHG. Your WHG sales representative or customer service manager will guide you through any fault-finding procedure or known remedy.



WHG warrants that, subject to the terms of this Warranty and the exclusions and limitations listed below, the Goods will be free from defects for a period of 1 Year or greater for Products where specified from the date the Goods were supplied (Warranty Period). If, before the end of the Warranty Period, a defect appears in the Goods and WHG finds the Goods to be defective, WHG will, at its sole discretion:

– Replace or repair the relevant Goods or the defective part of the Goods free of charge.


– Alternatively, there may be a request to return items for review, where an assessment will be carried out.

WHG reserves the right to replace defective parts of the relevant Goods with parts and components of similar quality, grade, and composition where an identical part or component is not available.



This Warranty does not apply to the following excluded items and circumstances:

– WHG (or the relevant manufacturer) cannot establish any fault or defect in the Goods after inspection and testing.

– The alleged damage or defect has arisen due to a failure to follow the transport, storage, use, installation, maintenance, or application instructions, plans, programs, schedules, or regulations relevant to the Goods.

– The alleged damage or defect is within acceptable industry variances and tolerances.

– The alleged damage or defect is caused by normal wear and tear.

– The Goods have been used other than for the purpose for which they were designed.

– Damage or failure caused by natural disasters, such as floods, earthquakes, or lightning strikes; and

– Unauthorised repairs or modifications. If the Goods have been repaired or modified by someone other than an authorised service provider, Warranty claims for such aspects will be excluded.


The Warranty claim procedure is as follows:

  1. If a defect covered by the Warranty appears, please first contact your retailer, who will complete the WHG warranty request form.
  2. If required, WHG’s direct contact details for Warranty support are as follows: via WHG website www.whg.net.au Contact Us or by telephone on (03) 9335 3310; or by email at sales@whg.net.au. Any Warranty claim must be accompanied by:

    – Your Company Name

    – Contact Person

    – Contact Email

    – Date

    – Contact Number

    – Product

    – Serial Number (if applicable)

    – Batch No. (if applicable)

    – Purchase Date

    – WHG Invoice Number

    – Description of Fault

    – Photo of Goods or Serial Number

    – Proof of purchase (This proof of purchase information will be used by WHG to determine if the Goods were supplied by WHG and are still within the applicable Warranty Period); and

    – Any other relevant documents.

  1. You must allow WHG or its authorised retailer or agent to inspect and test the Goods. If that inspection and testing finds no defect in the Goods, then (unless prohibited by law) you must pay WHG usual service and testing costs.
  2. Unless prohibited by law, you must pay the cost of transporting the Goods to and from WHG or WHG’s authorised retailer or agent, and any related insurance cost, and any other costs associated with making the Warranty claim.


While all efforts are made to process Warranty claims in a timely manner, please allow 14 days for resolution of your Warranty claim, assuming all the requested information has been provided.


Freight Charges:

If the product is requested by WHG to be returned for warranty inspection or service, the customer is responsible for all freight charges associated with returning the product. If the warranty claim is approved, we will cover the cost of shipping the repaired or replacement product back to the customer. In certain cases, warranty replacements may be included in live consignments.


Order processing:

Warranty claims are typically processed within 14 business days from receipt of the requested information. For customers who have ongoing shipments, approved warranty replacements can be included in live consignments to reduce shipping costs and delivery time. Please contact our customer service team to arrange this.



WHG makes no express warranties or representations other than as set out in this document. This Warranty is available to and for the benefit of the original retail purchaser of the Goods. This Warranty cannot be assigned or transferred to, or used by, any other party. WHG will not be liable to you or any other person in connection with this Warranty: (a) for any indirect or consequential loss, damage, or costs incurred or suffered by you or any other person; and/or (b) for any damage to property, loss of turnover, loss of profits, loss of business, or loss of goodwill. WHG’s liability under this Warranty is limited to the remedies set out above.

Please note that the benefits of this Warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this Warranty is to be interpreted as excluding, restricting, or modifying any State or Federal Legislation applicable to the supply of goods which cannot be excluded, restricted, or modified.



Wholesale Horticultural Group Pty Ltd 

3 Legacy Road, 


Victoria, 3076 

Telephone: (03) 9335 3310