At Wholesale Horticultural Group Pty Ltd, we are committed to providing our customers with a seamless and efficient shipping experience. As an Australian wholesale manufacturer, we understand the importance of delivering your orders in a timely and secure manner. This Shipping Policy outlines the details of our shipping practices, including delivery times, shipping costs, and tracking information.
Shipping Destinations
We ship to all states and territories within Australia. We offer international shipping in conjunction with our third-party freight forwarder. For special shipping requests or inquiries, please contact our customer service team at sales@whg.net.au.
Shipping Methods
We offer the following shipping methods for our customers:
a. Standard Shipping: Our standard shipping service typically takes 5-7 business days for delivery. This service is available for all Australian addresses.
b. Express Shipping: Our express shipping service guarantees delivery within 1-3 business days. This service is available for select Australian addresses and may incur additional charges.
Shipping Costs
Shipping costs are calculated based on the total weight and dimensions of the order, as well as the shipping method and delivery destination.
For large or bulk orders, we may offer special shipping rates. Please contact our customer service team for more information.
Order Processing Time
Orders received before 1:00 PM AEST on a business day will typically be processed and dispatched on the next business day. Orders received after this time or on weekends and public holidays will be processed on the following business day.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s website. You can use this information to track the progress of your delivery.
Damaged or Lost Shipments
In the rare event that your order is damaged or lost during transit, please contact our customer service team immediately. We will work closely with the carrier to resolve the issue and may provide a replacement or refund as appropriate.
Undeliverable Packages
If your package is returned to us as undeliverable, we will contact you to confirm the shipping address and arrange for reshipment. Please note that you may be responsible for any additional shipping charges incurred.
Delivery Issues
If you experience any delivery issues or delays, please contact our customer service team as soon as possible. We will liaise with the carrier to investigate the issue and provide updates on your shipment.
Contact Information
For any shipping-related inquiries, please contact our customer service team at:
Email: sales@whg.net.au
We appreciate your business and look forward to providing you with exceptional service and timely deliveries.
